tkk11 Privacy Policy

We may collect the following types of information while you use the tkk11 platform. This information is used to improve our service quality and ensure the security of your account.

Personal Identification Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• Verification information related to national identity card or passport
• Payment method information (bKash, Nagad, Rocket, Upay, bank account)

Automatically Collected Information

• IP address and browser information
• Device type, operating system, and screen resolution
• Cookies and session data
• Your activity and navigation logs on the platform
• Transaction history and records of gaming activity

Collected information is used for the following legitimate purposes. We never sell your information to third parties.

• To create and manage your account
• To process transactions and ensure the security of financial transactions
• For identity verification and fraud prevention
• To provide support services and resolve your complaints
• To comply with applicable laws and regulations
• To improve platform functionality and resolve technical issues
• To assist in implementing responsible gaming policies
• To send you important service-related notifications

tkk11 does not disclose your personal information to any third party except in the following limited circumstances.

Permitted Cases for Disclosure

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and approved banks to complete transactions.
• Legal obligations: To comply with court orders, government directives, or applicable laws.
• Technical partners: Technology service providers who operate the platform — who are contractually bound to follow our privacy standards.
• Fraud prevention: With relevant authorities to prevent financial crimes, money laundering, or fraudulent activity.

tkk11 follows industry-standard security practices to protect your information.

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology.
• Information stored on servers is protected using high-grade encryption methods.
• Two-factor authentication is available for account access.
• Regular security audits and vulnerability assessments are conducted.
• Suspicious activity detection and automated alert systems are active.
• Staff training on data protection and adherence to data policies is mandatory.

The tkk11 website uses cookies to improve your browsing experience and ensure platform functionality.

Types of Cookies and Their Use

• Essential cookies: Essential for maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help improve the service by analysing patterns of platform use.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

tkk11 retains your personal information only for as long as necessary.

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, records of financial transactions are retained for a defined period in accordance with applicable legal requirements.
• Security logs and audit trails are retained for a limited defined period.
• During an ongoing legal dispute or investigation, retention of relevant information may be extended.

You have the following rights regarding your personal information, and tkk11 respects them.

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or outdated information.
• Right to erasure: In certain circumstances you can request deletion of your information — where there is no legal obligation to retain it.
• Right to restrict processing: You can request that the use of your information for specific purposes be stopped.
• Data portability: You can request to receive your information in a commonly used format.
• Right to object: You can object to certain types of processing of your information.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

The tkk11 platform is operated for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. Age verification during account registration is mandatory.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

Our servers may be located in various locations. If your information is transferred internationally, we ensure that such transfer takes place under appropriate protective measures. Applicable data protection laws are followed in all cases and the standard of protection for your information is maintained.

tkk11 reserves the right to update this Privacy Policy at any time. In the case of significant changes, we will notify you in the following ways:

• A prominent notice will be displayed on the platform.
• A notification will be sent to the registered email address.
• The effective date of the updated policy will be clearly stated.

If you continue using the platform after the new policy comes into effect, you will be considered to have accepted the updated policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our data protection team will process your request in a timely manner and take appropriate action where applicable.